Privacy Policy

1. Information We Collect

Information You Provide:

• Email address for account creation and order notifications
• Payment information (processed securely by Stripe - we never store card details)
• Name and billing address for payment processing
• Communication preferences and support inquiries

Automatically Collected Data:

• IP address and browser information
• Pages visited and interactions with our site (via Google Analytics)
• Purchase history and download activity
• Device type, operating system, and screen resolution
• Referral source and search queries

2. How We Use Your Data

We use your information for the following purposes:

• Order Processing: Process payments and deliver purchased 3D models
• Account Management: Maintain your account and purchase history
• Customer Support: Respond to inquiries and provide technical assistance
• Site Improvement: Analyze usage patterns to improve our platform
• Marketing: Send promotional emails (only with your consent - you can opt out anytime)
• Fraud Prevention: Detect and prevent fraudulent transactions
• Legal Compliance: Meet legal and regulatory requirements

3. Data Sharing & Third Parties

We do not sell your personal data. We share data only with trusted service providers necessary for our operations:

• Stripe: Payment processing (PCI DSS compliant)
• Google Analytics: Website analytics and performance tracking
• Hosting Providers: Secure data storage and platform hosting
• Email Service: Transactional and marketing emails

All third-party providers are contractually obligated to protect your data and use it only for specified purposes.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember items in your shopping cart
• Analyze site traffic and user behavior
• Improve site performance and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure password hashing using bcrypt
• Regular security audits and updates
• Access controls and authentication requirements
• Automated backups and disaster recovery procedures

While we take extensive precautions, no internet transmission is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Under GDPR and other privacy laws, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Objection: Opt out of marketing communications
• Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@3d-market.net

7. Data Retention

We retain your data as long as your account is active or as needed to provide services. Purchase records are kept for 7 years for legal and tax compliance. You can request account deletion at any time, after which we'll remove your data within 30 days, except what we're legally required to retain.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Policy Updates

We may update this privacy policy periodically. Changes will be posted on this page with a new "Last Updated" date. We encourage you to review this policy regularly.

10. Contact Us

Questions about this privacy policy or how we handle your data?

privacy@3d-market.net